Terms and Conditions:

- Chestnut Hill Candle Co. Fundraising maintains an “at will” relationship with each organization, and reserves the right to deny its services to any group that does not meet the above criteria or whose mission is not consistent with these guidelines at any time.

-All sales tax is included in the price.  

-You (The Group Leader) agrees to supervise and take responsibility for your organization regarding this campaign.  Chestnut Hill will consider this the ONLY contact.  You can not switch group leaders after signing up.   The group leader must be present at delivery and customer pick up. 

-Payment must be received by Chestnut Hill Candle Co. prior to shipment. Payment can be made in the form of a business/school check, money order or certified bank check made payable Chestnut Hill. No personal checks will be accepted.

-Our delivery goal is 21 days from the date the order is received.  While we make every effort to meet that goal, orders can take up to 6 weeks for delivery around the holidays although this is rare.  Longer delivery times can be expected if unforeseen circumstance not controlled by Chestnut Hill Candle Co. are experienced such as supply chain failure, natural disasters, etc...   Failure to follow directions will delay shipment.

-A minimum order of 96 candles is required to be considered a fundraiser and receive the discounted price with free shipping. Orders less than 48 will not be accepted.  

-All orders must be submitted on master sheets via mail, scanned email or fax. If a seller has failed to fill out a master sheet, the group leader is responsible for filling one out for them.  Chestnut Hill can not accept order forms. Any payment notes should be written on the master sheet in the designated area.  Be sure all master sheets are clearly readable. Make adjustments if necessary. Any postage costs will be the responsibility of your organization.

-Add-ons will be accepted up to 1 week after the original order is received. Add-ons may be on a separate invoice and will also need to be paid before shipment.

Delivery

- Delivery will be made by Chestnut Hill or through UPS Ground.   
- Delivery times and dates are at the discretion of Chestnut Hill Candle.  
- When delivering on our own truck, we deliver inside the door, first floor with no steps.  Please make sure you have a location that fits our requirements.
- A box count will be needed before passing out the orders to the sellers. 
- Sellers or Parents will be responsible for checking the orders for accuracy and damage before leaving the pick up area. Any problems must be reported to the group leader at that time. Chestnut Hill will not be responsible for damages or shortages after leaving the delivery/pick up area or orders not picked up within 3 days - NO EXCEPTIONS. 
- The group leader must CONFIRM any discrepancies at time of pick up and report them to Chestnut Hill within 3 days of receiving the order by submitting a discrepancy report.  
If UPS was used to deliver the orders, the group leader will need to call UPS to get a claim number. Chestnut Hill will ship the replacement candles after receiving the discrepancy report and determination of error.
-  If the order is moved from the original delivered location, Chestnut Hill can not be held responsible for damage or missing items.